Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who acts outside their professional activities and enters into a distance agreement with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance agreement concerning a series of products and/or services where delivery and/or obligation is spread over time.
Durable data carrier: Any means that allow the consumer or entrepreneur to store information addressed to them personally, so that it can be consulted in the future and reproduced unchanged.
Right of withdrawal: The consumer's option to withdraw from the distance agreement within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely.
Distance agreement: An agreement in which a system for selling products and/or services remotely is organized by the entrepreneur, and only techniques for remote communication are used up to the conclusion of the agreement.
Technique for remote communication: Means that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time.
General terms and conditions: These general terms and conditions of the entrepreneur.

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Article 2 – The Entrepreneur’s Identity

Email: support@liatrina.com
Phone: +44 745 51 20 175
Business Name: LOVIATOV LTD
Address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Company Number: 16774912

Opening Hours:
Monday–Friday: 09:00 to 19:00
Saturday: 10:00 to 17:00
Closed on Sundays and public holidays

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Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer.
If this is not reasonably possible, it will be stated that the terms are available and will be sent free of charge upon request.

If the agreement is concluded electronically, the text can be provided in a way that the consumer can easily store it.
Conflicts between general terms shall always resolve in favor of the consumer. If any provision becomes void or is annulled, the remaining terms still apply.
Situations or ambiguities not covered shall be interpreted "in the spirit" of these terms.

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Article 4 – The Offer

Offers with limited validity or special conditions will state this clearly. All offers are non-binding. The offer includes a complete and accurate description of the products/services. Images must be a true representation. Obvious mistakes do not bind the entrepreneur.

Each offer includes the price including taxes, any shipping costs, how the agreement is formed, applicable withdrawal rights, payment and delivery methods, offer validity, distance communication costs (if applicable), whether the agreement is archived and accessible, how to check/correct entered data, languages available, codes of conduct, and duration of long-term agreements.

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Article 5 – The Agreement

The agreement is binding when the consumer accepts the offer and meets the conditions. If accepted electronically, confirmation is sent immediately. Until receipt is confirmed, the consumer can cancel.

The entrepreneur ensures secure electronic communication and data handling. Orders may be declined based on legal or financial checks.
Upon conclusion, the entrepreneur provides: address for complaints, withdrawal info, warranty and after-sales info, Article 4 info (unless already given), and termination terms for long-term agreements. For ongoing services, this info is only sent once.

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Article 6 – Right of Withdrawal

Consumers may withdraw from product purchases within 14 days of receipt. The product must be handled with care during this period.
To withdraw, the product should be returned in original condition with all accessories. Withdrawal must be reported in writing within 14 days of receipt. The product must then be returned within another 14 days.
If no intent to withdraw is communicated within the timeframe, the purchase is final.

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Article 7 – Costs in Case of Withdrawal

The consumer bears return shipping costs. If payment was already made, a refund will be issued within 14 days after the return is received or proof is provided.

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Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal may be excluded for products:

• made to order,

• personal,

• not returnable,

• perishable,

• with fluctuating pricing,

• newspapers/magazines,

• unsealed audio/video/software, or

• hygiene items unsealed.

For services: accommodation, transport, catering, or leisure for a specific date; services started with consumer’s consent before the end of the withdrawal period; or betting and lotteries.

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Article 9 – Prices

Prices remain fixed during the offer validity unless impacted by VAT changes.
Variable pricing due to market conditions will be clearly stated.
Price increases within 3 months are allowed only if legally required.
Price increases after 3 months require consumer agreement. In such cases, the consumer may cancel the agreement.
Prices include VAT. The entrepreneur is not liable for typographical errors.

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Article 10 – Conformity and Warranty

Products/services must meet the agreement, specifications, usability expectations, and applicable laws.
Report defects within 14 days of delivery.
Warranty periods match those of the manufacturer.
Warranty is void if the product is altered, misused, or affected by regulations on materials.

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Article 11 – Delivery and Execution

The entrepreneur carefully handles orders and deliveries. Delivery is to the address provided.
Delivery will occur within 30 days unless otherwise agreed.
Delays will be communicated. In such cases, consumers may cancel at no cost and receive a refund within 14 days.

If a product is unavailable, a replacement may be offered, and consumers will be informed. Replacements maintain the same withdrawal rights.
Risk of damage/loss passes to the consumer upon delivery.

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Article 12 – Long-term Transactions: Duration, Termination, and Renewal

Consumers can cancel indefinite agreements for regular product delivery with a maximum one-month notice.
Fixed-term agreements may be canceled at the end of the term with the same notice.
Consumers can cancel in the same manner as they entered the agreement.
Fixed-term renewals are not automatic except for limited newspaper/magazine subscriptions.
Trial or introductory offers end automatically.
Agreements over one year can be canceled after one year with one-month notice.

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Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 business days after the cooling-off period.
For services, payment is due after agreement confirmation. Consumers must report payment inaccuracies immediately.
Late payments may incur reasonable charges.

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Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of discovery. Complaints will be responded to within 14 days.
If more time is needed, the consumer will be notified. Unresolved complaints become disputes. Submitting a complaint does not suspend payment obligations.
If the complaint is valid, the entrepreneur will replace or repair the product at no cost.

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Article 15 – Disputes

Agreements are governed exclusively by Hong Kong law, even if the consumer resides abroad.

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Article 16 – Additional or Deviating Provisions

Any additional provisions must not disadvantage the consumer and must be presented in a way they can be stored for future reference.

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Article 17 – Amendments to the General Terms and Conditions

Amendments take effect once published. For ongoing offers, the version most favorable to the consumer will apply.

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Article 18 – Responsibility

The Supplier is responsible for the materials and products provided to the End Customer. Warranty on these products is valid.
If after-sales service by the Seller is insufficient, the Supplier will assist.
The Supplier guarantees that all products do not infringe any intellectual property or trademark. If patented, the Supplier certifies it has the right to sell the goods.
However, the Vendor is responsible for the content, accuracy, and operation of their webshop/website.

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Article 19 – SMS/MMS Marketing progra m