What is your return policy?

Liatrina offers a 30-day return policy from the date of receipt. To return an item, please ensure it is unused, in its original packaging, and in the same condition as received.

To start a return, contact our support team for instructions and approval. Once approved, you’ll receive return shipping details. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds are issued once the returned product is inspected and approved. Certain products, such as intimate apparel or personal hygiene items, are non-refundable for hygiene reasons.

How long does it take to ship?

Orders are typically processed within 1–3 business days. Once processed, they are shipped via our standard delivery service, which generally takes 5–10 business days, depending on your location.

For faster service, you may select Fast Delivery at checkout for expedited processing and shipping.

My order has been in transit for a while—where is it?

If your order seems delayed, please allow up to 15 working days for international shipments. During peak times or customs inspections, additional delays may occur.

You can track your order anytime using your tracking number on our tracking page.

How do I change my delivery address?

If you need to update your delivery address, please contact our support team as soon as possible after placing your order. Once your package has been shipped, we may not be able to modify the address. Always double-check your shipping information before confirming payment.

How can I ensure the quality of the products I purchase?

At Liatrina, we take pride in our quality assurance process. All our products undergo inspection before shipping to ensure they meet our standards. If you ever receive an item that doesn’t meet expectations, please contact us for assistance.

What do I do if I received an incorrect item?

If you received the wrong item, please reach out to our customer service team within 7 days of receiving your order. We’ll work quickly to resolve the issue by sending the correct product or providing a suitable solution.

What is the average processing and shipping time for orders?

Most orders are processed within 1–3 business days and delivered within 5–10 business days, depending on your location and selected shipping method. Fast Delivery options may arrive sooner.

What should I do if I receive a defective or damaged item?

If your order arrives defective or damaged, contact our support team immediately with your order number and clear photos of the item. We’ll provide a replacement or refund based on the situation.

If I add ‘Fast Delivery’ to my order, how soon can I expect it?

Fast Delivery orders receive priority processing and are typically delivered within 3–5 business days. Delivery times may vary depending on your location and local courier services.

Can I track my order?

Yes! All Liatrina shipments include tracking. Once your order ships, you’ll receive a confirmation email with your tracking number. You can monitor your order’s progress on our tracking page.

What should I do if my package is lost or stolen?

Liatrina is not responsible for lost or stolen packages after confirmed delivery. However, if your tracking shows no updates for an extended period, please contact us—we’ll assist you in investigating the issue with the carrier.

How can I contact Liatrina for further inquiries?

If you have any questions or need help with your order, please reach out via email or our website’s contact form. Our customer support team is dedicated to assisting you promptly and professionally.